PRIVACY POLICY

PRIVACY POLICY

Introduction

We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Green Jeeva LLC and its affiliates (collectively "Green Jeeva, we, our, us") collect, use, share, protect or otherwise process your personal data through Green Jeeva website https://www.greenjeeva.com. It describes how we collect or receive your personal data, the types of personal data we process, how we use, share and protect these data, how long we retain these data, your rights with respect to the processing of your personal data, and how you can contact us about our privacy practices. We act as joint controllers in relation to your personal data. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions. If you do not agree please do not use or access our Platform.

Collection

We collect your personal data relating to your identity, demographics when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to Information provided to us during sign-up/registering or using our Platform such as Full name, address, telephone/mobile number, Email ID and any such information shared as proof of identity or address. Some of the information such as your shopping behaviour, preferences, your browsing history, and other information that you may provide to us from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth, and customised experience. This allows us to provide services and features that most likely meet your needs, and to customise our Platform to make your experience safer and easier. In general, you can browse the Platform without telling us who you are or revealing any personal data about yourself. Once you give us your personal data, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your buying behaviour, preferences, and other information that you choose to provide on our Platform. We use this information to do research on our users' demographics, interests, and behaviour to better understand and serve our users. This information is compiled and analysed on an aggregated basis. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information. If you set up an account or transact with us, we may seek some additional information, such as billing address, and/ or other payment instrument details and tracking information from cheques or money orders to provide services, enable transactions or to refund for cancelled transactions. We retain this information as necessary to resolve disputes, provide customer support, internal research and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or consuming our online content or services or participating in any event) requires registration. We may use your contact information to send you offers based on your previous orders or preferences and your interests. If you receive an email, a call from a person/association claiming to be from Green Jeeva seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. We at Green Jeeva do not at any time connect with you requesting for such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

How do we use personal data we collect?

When we collect your data, we use it to provide you better information about products, services, and special offers to benefit you. To be more specific, we use your data to: Provide products and services for you, process transactions and manage your orders, send notification about information exchange between you and Jeeva Organic, send you promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided; prevent activities that destroy your accounts, contact and solve your problems in some specific cases, run analytics or collect statistics.

Collection and Disclosure of Personal Information

We collect Personal Information from general sources including you, your use of our services, your devices, our affiliates, vendors, our service providers. More detailed information about Personal Information we collect is provided in this notice and in our Privacy Policy, which we update periodically.

As also explained in our Privacy Policy, we share your Personal Information with the following categories of CCPA third parties:

1. Vendors and service providers
2. Third parties integrated into our services
3. Third parties as required by law and similar disclosures
4. Third parties in connection with a merger, sale, or asset transfer
5. Other third parties for whom we have obtained your permission to disclose your Personal Information

How do we protect your personal data?

We are committed to protect customer personal information and make every effort to maintain the safety of the information that our customers provide us.

Individual rights

Under the Data Protection Legislation, you have the following rights to protect your privacy:

1. Right to be informed: You have the right to be provided the clear information about the collection and how we use your personal data. All the information you need for this right are performed in this Privacy Policy.
2. Right of access: You have the right to access your personal data. You can request us to provide you all information about you that we store without any fee.
3. Right to rectification: If you find any incorrect or incomplete information in your personal data, you can require us to rectify. With logged-in uses, you can go to your account information to edit or add your new information.
4. Right to erasure: You have the right to ask us to erase your personal data in some specific cases. Please note this right is not absolute and only applies in certain circumstances.
5. Right to restrict processing: You have the right to request the restriction or suppression of their personal data. This right also isn’t absolute and only applies in specific cases. Please send us the requirement along with your reason to object the processing your data on our site.
6. Right to data portability: Along with the right to access, you can ask for a copy of your personal data that you provided to us or require us to provide this directly to another party.
7. Right to object: You have an absolute right to stop your data being used for direct marketing by making a request to us.
8. Rights related to automated decision-making including profiling: You have a right to object a decision based solely on automated decision-making.s If you would like to request anything related to the rights above, please email us at operations@greenjeeva.com

Cookies

We use data collection devices such as "cookies" on certain pages of the Platform to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal data. We offer certain features that are only available through the use of a "cookie". Websites use cookies to identify users, remember actions or preferences, help users not to re enter information when browsing from one page to another or when visiting the site later. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics helps us understand how our customers use the site.

Legal basis for processing your data

We process your personal data only when we have a valid legal basis to do so. The primary legal bases under which we process your data include:

1. Consent: We rely on your explicit consent when you voluntarily provide personal data for specific purposes, such as subscribing to receive our emails about product updates, Green Jeeva news, or promotional information. You may withdraw your consent at any time by unsubscribing from our emails.
2. Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party. This applies when you provide us with personal data to receive products or services. For example, when you create and manage an account on our website, we use your data to fulfil our contractual obligations to you.

Consent withdrawal

You can withdraw your consent to our processing of your personal data, when such processing is based on consent. In these cases, it is impossible for us to offer customers the best services. When you withdraw your consent, this does not affect the lawfulness of our processing before your withdrawal.

How long we keep your personal data

We will retain your personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained: keep ongoing relationship with you and provide the services to you. This will help to provide you with the best services and latest updates about products, as well as Green Jeeva news. In case you want us to remove, update, or modify your personal data, please contact us at grievance@greenjeeva.com

Third-party links

Our website can include some links of other third-parties. However, these parties have their separate privacy policies, which means that we are not responsible for content and activities of these websites.

Grievance Officer